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OPCWare Customer and Support InformationSupport | Resources | OPC Explained | Why OPCWare? | Source Code OPCWare support - OPC expertiseWelcome to the Data Layers support center. In the unlikely event of a customer encountering an issue, our technical support team is standing by to deliver friendly, high-quality, responsive technical support to registered and prospective users of our products. We offer several types of support to help you use our products effectively. Prior to submitting a query to our support desk [email: support@opcware.com] or use our support contact form, don't forget to search our online knowledgebase, and please read the product documentation along with any other documentation found on this web site. Often you will find immediate answers to your technical questions in those resources. We also request that you read and become familiar with your OPC server documentation, and with technical issues such as DCOM and your specific network configuration. For items not included in the support options described below, we offer incident support, applications support, consulting and professional services [email: sales@opcware.com]. Email Support (For Lite, Standard and Professional edition Customers)Technical support with Lite, Standard or Professional license purchase ("standard product support") comes in the form of unlimited email support. Registered customers can avail of standard product support 24 hours a day, 7 days a week by email. All standard product support queries submitted by email to our support desk [email: support@opcware.com] or through our support contact form are guaranteed an initial response within two (2) business days, though for the vast majority of queries we are in a position to respond within a matter of minutes if not hours. Telephone Support (For Standard and Professional edition Customers Only)Standard product support also includes thirty (30) days of telephone support for OPCWare Client Developer in the case of Standard edition customers, and ninety (90) days of telephone support for Professional edition customers. Registered eligible customers can avail of standard product support during normal business hours by telephone. This service starts from the date of your first call to the technical support desk. Contact numbers are provided with your product registration keycode following purchase. Annual and emergency telephone support contracts are available [email: sales@opcware.com] PricingThere is no charge for standard product support. It is included with your product purchase. Term of SupportStandard product support benefits are provided for the lifetime of the product. Scope of SupportStandard product support does include:
Standard product support does not include:
Frequently Asked QuestionsWe have compiled a list of Frequently Asked Questions which is available on this website. In addition, please refer to the HTML help provided with the OPCWare Client Developer installation, and the third party web resources available. If you cannot find the answers you are looking for there, please contact our support desk [email: support@opcware.com] or use our support contact form, and we will be happy to deal with your queries as soon as possible. OPC resources on the webWe would also encourage you to use the following web resources, where you will find a great deal of information related to OPC, Visual Basic and Controls/Automation Engineering in general: OPC Foundation is the official website of the OPC Foundation where you can find the latest OPC Specifications, distributables and articles. OPC Europe is the official website of the European branch of the OPC Foundation. OPC Japan is the official website of the Japan branch of the OPC Foundation. COM: Component Object Model Technologies is the official Microsoft COM website. Microsoft Support contains several useful help files and articles related to COM and DCOM, such as HOWTO Configure DCOM for Visual Basic Using DCOMCNFG.EXE (Q183607). For more information and links relating to DCOM, look at our own article on DCOM. OPC Programmer's Connection is an independent and valuable resource for all things related to OPC. List of OPC servers on the ICONICS website. Useful if you need to select an OPC server to connect to different PLCs, DCS etc. The list is not comprehensive or up to date, but it is a good place to start your search. Other automation & instrumentation resources on the webThe Read-out Instrumentation Signpost provides Measurement, Control and Automation Resources. High Tech Services website is an unbiased resource that assists everyone involved with process & laboratory automation. Century Soar Technology provide high quality components focused on HMI, including ActiveX, VCL and .NET. OPCWare Client Developer - choose it, use it, reuse it!OPCWare Client Developer is a suite of reusable software components. At Data Layers, we believe the primary element of reusability is usability. We at Data Layers strive to ensure that our software products are as easy to use as they are to choose. To this end, we are continually updating our products in response to technology and market trends, and customer requests/feedback. By responding to these inputs, we manage to maintain the very highest levels of usability, thus delivering improved and enhanced functionality and user experiences on successive releases. Please help us to enable our products to add more value to your future projects by sending your comments and suggestions by email to our support desk [email: support@opcware.com] or use our support contact form. OPC client Visual Basic source code exampleThe VB6 sample shows you how to use OPCWare Client Developer for a simple application. View the Visual Basic Source Code:
The full VB Project is included in the OPCWare download, along with several other sample applications - VC++, Delphi, VB.NET, C#, ASP, HTML/VBScript/JavaScript, Excel and much more. [get the download] OPCWare Client Developer can most easily be used with Visual Basic Version 5 or 6. To give you an indication of just how easy it is to use, we have an example application available online with free source code, using OPCWare Client Developer with Visual Basic 6. Please contact our support department if you need an OPC client source code example that better suits your particular application, whatever the language. OPC Client Software, OPC Server Development, OLE for Process Control, Visual Basic, ActiveX, COM, Visual C++, Visual Studio.NET, Visual Basic.NET & Visual C#.NET, Labview, Databases & SQL (MS Access, MSDE, SQL Server, Oracle), Real-Time Graphics, Windows NT/2000 Security, Active Directory Services, Human Machine Interface (HMI), Supervisory Control and Data Acquisition (SCADA), Programmable Logic Controllers (PLC), Automation - OEM, New, Refrofit, Commissioning, Validation, Good Automated Manufacturing Practice (GAMP), 21 CFR Part 11 (21CFR11) - Electronic Records and Signatures, Project Management, Feasibility Studies, Cost/Benefit Analyses, Independent Review
Copyright © Data Layers Limited 2005. All rights reserved. |
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Data Layers is a member of the OPC Foundation |
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